Frequently Asked Questions
Everything you need to know about your SP5DER order.
How long does shipping take for new drops?
Standard shipping typically takes 5-10 business days. However, during high-demand limited drops, processing may take up to 2 weeks before dispatch.
Are your products 100% authentic?
Yes, every item sold on our official SP5DER store is guaranteed 100% authentic and undergoes rigorous quality control before being shipped.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
How should I wash my SP5DER hoodies and tees?
To preserve the quality of the prints and fabric, we recommend washing inside out in cold water and hanging to dry. Avoid using bleach or high-heat dryers.
Can I change or cancel my order after it's placed?
Due to our fast processing times and limited stock, orders cannot be modified or cancelled once they have been confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.